There are several reasons for this error message. Clicking on the "Details" button when the error message appears may show text strings such as the following:
- "The Netscape Nitro Service does not allow connections from your current IP address..."
- "Your username and/or password were not accepted by the Netscape Nitro Service..."
- "The Netscape Nitro Service could not be started due to an authentication timeout ..."
- "The Netscape Nitro Service indicated that it has insufficient resources to handle your connection..."
There are a number of things that you can do:
- Confirm that you have an active Internet connection.
- Ensure that you have your correct username and password configured in the Netscape Nitro client.
- Check the server name and port number in the Nitro client under the Settings tab and confirm the following information:
- Server Name: nitro.services.netscape.ca
- Server port number: 7000
- Listening port number: 5400
If you continue to experience problems connecting, contact Netscape Nitro customer support at 1-866-NETSCAPE (1-866-638-7227).