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Top Account & Billing Questions:

How do I update my personal information?
How do I change my password?
What if I forget my password?
I accidentally created a second account. What do I do?
What payment methods do you accept?
Who do I contact with a question about my bill?
Where can I check my Netscape Nitro statements or invoices?
Netscape is changing their billing dates

How do I change my password?


Go to nitro.netscape.ca/MyAccount:
  1. Login with your Netscape Nitro username and password.
  2. Select the Change Password button.
  3. Enter your current password.
  4. Enter your new password into the New Password field, making sure your new password contains one uppercase character and one non-alphabetic character.
  5. Re-enter the password into the Verify field.
  6. Click OK to save the password change.
Changing your password online does not change your password locally in the Netscape Nitro software. To change your Nitro password, click on the Nitro icon in your system tray, then on Settings and then on Connection. Update your password and click on OK.